Will AI replace Computer Network Support Specialists?
Estimated risk score: 72 out of 100
High replacement risk
Estimate from published task research, not reviewed by a person · how we estimate
Within about 19 points for 4 in 5 of the jobs we checked (53 to 91).
For the occupation as a whole, from ratings of its 26 O*NET tasks published in 2023 and calibrated to our hand scores. A specialty inside it can sit higher or lower.
O*NET-SOC 15-1231.00 · Computer and Mathematical
Tasks rated in 2023 as ones AI could do or speed up
Tasks a GPT-4-class model could do, or do in half the time or less: 18 of its 26 rated tasks; the first 6 are shown. In O*NET’s words.
- Configure security settings or access permissions for groups or individuals.
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
- Create or revise user instructions, procedures, or manuals.
- Create or update technical documentation for network installations or changes to existing installations.
- Document help desk requests and resolutions.
- Document network support activities.
Tasks rated in 2023 as not sped up by AI
Tasks such a model was rated as not speeding up or taking over: 4 of its 26 rated tasks. In O*NET’s words.
- Install or repair network cables, including fiber optic cables.
- Install and configure wireless networking equipment.
- Perform routine maintenance or standard repairs to networking components or equipment.
- Test repaired items to ensure proper operation.
What the job is
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.
Also called: Systems Specialist, Network Technical Analyst, NOC Technician, VoIP Technician, Computer Networker, Controls Programmer, IT Network Specialist, IT Network Technician.
Closest jobs we score by hand
In the same field (Computer and Mathematical). Different jobs, each scored by a person.
Source. This site includes information from the O*NET 30.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications. (O*NET, CC BY 4.0.) Task ratings: Eloundou, Manning, Mishkin and Rock (2023), “GPTs are GPTs: An Early Look at the Labor Market Impact Potential of Large Language Models”, data used under the MIT licence (licence texts). Our change: we averaged the ratings over this occupation’s tasks and calibrated them to our 0–100 scale. It is not a prediction about any one person and not career advice. Disagree? Write to hello@yourstopwashit.com. How we estimate