Will AI replace Bill and Account Collectors?
Estimated risk score: 85 out of 100
Very high replacement risk
Estimate from published task research, not reviewed by a person · how we estimate
Within about 19 points for 4 in 5 of the jobs we checked (66 to 100).
For the occupation as a whole, from ratings of its 15 O*NET tasks published in 2023 and calibrated to our hand scores. A specialty inside it can sit higher or lower.
O*NET-SOC 43-3011.00 · Office and Administrative Support
Tasks rated in 2023 as ones AI could do or speed up
Tasks a GPT-4-class model could do, or do in half the time or less: 12 of its 15 rated tasks; the first 6 are shown. In O*NET’s words.
- Advise customers of necessary actions and strategies for debt repayment.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
- Receive payments and post amounts paid to customer accounts.
- Record information about financial status of customers and status of collection efforts.
- Sort and file correspondence and perform miscellaneous clerical duties, such as answering correspondence and writing reports.
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Tasks rated in 2023 as not sped up by AI
Tasks such a model was rated as not speeding up or taking over: 0 of its 15 rated tasks. In O*NET’s words.
None of its rated tasks.
What the job is
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Also called: Debt Collector, Dunner, Repossessor, AR Specialist, Bill Collector, Rent Collector, Car Repossessor, Claims Collector.
Closest jobs we score by hand
In the same field (Office and Administrative Support). Different jobs, each scored by a person.
Source. This site includes information from the O*NET 30.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications. (O*NET, CC BY 4.0.) Task ratings: Eloundou, Manning, Mishkin and Rock (2023), “GPTs are GPTs: An Early Look at the Labor Market Impact Potential of Large Language Models”, data used under the MIT licence (licence texts). Our change: we averaged the ratings over this occupation’s tasks and calibrated them to our 0–100 scale. It is not a prediction about any one person and not career advice. Disagree? Write to hello@yourstopwashit.com. How we estimate