Will AI replace Correspondence Clerks?
Estimated risk score: 86 out of 100
Very high replacement risk
Estimate from published task research, not reviewed by a person · how we estimate
Within about 19 points for 4 in 5 of the jobs we checked (67 to 100).
For the occupation as a whole, from ratings of its 21 O*NET tasks published in 2023 and calibrated to our hand scores. A specialty inside it can sit higher or lower.
O*NET-SOC 43-4021.00 · Office and Administrative Support
Tasks rated in 2023 as ones AI could do or speed up
Tasks a GPT-4-class model could do, or do in half the time or less: 20 of its 21 rated tasks; the first 6 are shown. In O*NET’s words.
- Type acknowledgment letters to persons sending correspondence.
- Compile data from records to prepare periodic reports.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Maintain files and control records to show correspondence activities.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
Tasks rated in 2023 as not sped up by AI
Tasks such a model was rated as not speeding up or taking over: 1 of its 21 rated tasks. In O*NET’s words.
- Prepare records for shipment by certified mail.
What the job is
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
Also called: Correspondence Coordinator, Dispute Resolution Analyst, Correspondence Representative (Correspondence Rep), Office Tech, Fan Mail Editor, Technical Clerk, Authorization Rep, Suggestions Clerk.
Closest jobs we score by hand
In the same field (Office and Administrative Support). Different jobs, each scored by a person.
Source. This site includes information from the O*NET 30.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications. (O*NET, CC BY 4.0.) Task ratings: Eloundou, Manning, Mishkin and Rock (2023), “GPTs are GPTs: An Early Look at the Labor Market Impact Potential of Large Language Models”, data used under the MIT licence (licence texts). Our change: we averaged the ratings over this occupation’s tasks and calibrated them to our 0–100 scale. It is not a prediction about any one person and not career advice. Disagree? Write to hello@yourstopwashit.com. How we estimate