Will AI replace First-Line Supervisors of Gambling Services Workers?
Estimated risk score: 47 out of 100
Moderate replacement risk
Estimate from published task research, not reviewed by a person · how we estimate
Within about 19 points for 4 in 5 of the jobs we checked (28 to 66).
For the occupation as a whole, from ratings of its 30 O*NET tasks published in 2023 and calibrated to our hand scores. A specialty inside it can sit higher or lower.
O*NET-SOC 39-1013.00 · Personal Care and Service
Tasks rated in 2023 as ones AI could do or speed up
Tasks a GPT-4-class model could do, or do in half the time or less: 13 of its 30 rated tasks; the first 6 are shown. In O*NET’s words.
- Answer patrons' questions about gaming machine functions and payouts.
- Establish and maintain banks and table limits for each game.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Perform paperwork required for monetary transactions.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
Tasks rated in 2023 as not sped up by AI
Tasks such a model was rated as not speeding up or taking over: 12 of its 30 rated tasks; the first 6 are shown. In O*NET’s words.
- Clean and maintain slot machines and surrounding areas.
- Exchange currency for customers, converting currency into requested combinations of bills and coins.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Reset slot machines after payoffs.
- Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
- Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
What the job is
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Also called: Slot Supervisor, Table Games Supervisor, Casino Shift Manager (CSM), Pit Boss, Key Person, Contract Runner, Slot Key Person, Cardroom Manager.
Source. This site includes information from the O*NET 30.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications. (O*NET, CC BY 4.0.) Task ratings: Eloundou, Manning, Mishkin and Rock (2023), “GPTs are GPTs: An Early Look at the Labor Market Impact Potential of Large Language Models”, data used under the MIT licence (licence texts). Our change: we averaged the ratings over this occupation’s tasks and calibrated them to our 0–100 scale. It is not a prediction about any one person and not career advice. Disagree? Write to hello@yourstopwashit.com. How we estimate