Will AI replace First-Line Supervisors of Office and Administrative Support Workers?
Estimated risk score: 61 out of 100
Moderate replacement risk
Estimate from published task research, not reviewed by a person · how we estimate
Within about 19 points for 4 in 5 of the jobs we checked (42 to 80).
For the occupation as a whole, from ratings of its 29 O*NET tasks published in 2023 and calibrated to our hand scores. A specialty inside it can sit higher or lower.
O*NET-SOC 43-1011.00 · Office and Administrative Support
Tasks rated in 2023 as ones AI could do or speed up
Tasks a GPT-4-class model could do, or do in half the time or less: 9 of its 29 rated tasks; the first 6 are shown. In O*NET’s words.
- Compute figures such as balances, totals, or commissions.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Tasks rated in 2023 as not sped up by AI
Tasks such a model was rated as not speeding up or taking over: 3 of its 29 rated tasks; the first 2 are shown. In O*NET’s words.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
What the job is
Directly supervise and coordinate the activities of clerical and administrative support workers.
Also called: Weigh Boss, Office Admin, Payroll Master, PBX Supervisor, Mail Supervisor, Mailing Manager, Property Master, Rate Supervisor.
Closest jobs we score by hand
In the same field (Office and Administrative Support). Different jobs, each scored by a person.
Source. This site includes information from the O*NET 30.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications. (O*NET, CC BY 4.0.) Task ratings: Eloundou, Manning, Mishkin and Rock (2023), “GPTs are GPTs: An Early Look at the Labor Market Impact Potential of Large Language Models”, data used under the MIT licence (licence texts). Our change: we averaged the ratings over this occupation’s tasks and calibrated them to our 0–100 scale. It is not a prediction about any one person and not career advice. Disagree? Write to hello@yourstopwashit.com. How we estimate