Will AI replace Flight Attendants?
Estimated risk score: 42 out of 100
Lower replacement risk
Estimate from published task research, not reviewed by a person · how we estimate
Within about 19 points for 4 in 5 of the jobs we checked (23 to 61).
Low confidence: the research disagrees with itself about this job (its tasks look automatable on paper but are rated as not sped up by AI).
For the occupation as a whole, from ratings of its 25 O*NET tasks published in 2023 and calibrated to our hand scores. A specialty inside it can sit higher or lower.
O*NET-SOC 53-2031.00 · Transportation and Material Moving
Tasks rated in 2023 as ones AI could do or speed up
Tasks a GPT-4-class model could do, or do in half the time or less: 7 of its 25 rated tasks; the first 6 are shown. In O*NET’s words.
- Operate audio and video systems.
- Announce flight delays and descent preparations.
- Inspect passenger tickets to verify information and to obtain destination information.
- Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
- Take inventory of headsets, alcoholic beverages, and money collected.
- Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
Tasks rated in 2023 as not sped up by AI
Tasks such a model was rated as not speeding up or taking over: 18 of its 25 rated tasks; the first 6 are shown. In O*NET’s words.
- Administer first aid to passengers in distress.
- Assist passengers entering or disembarking the aircraft.
- Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
- Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
- Heat and serve prepared foods.
- Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
What the job is
Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.
Also called: In-Flight Crew Member, International Flight Attendant, Flight Crew, Flight Hostess, Flight Steward, Meal Attendant, Airline Hostess, Cabin Attendant.
Closest jobs we score by hand
In the same field (Transportation and Material Moving). Different jobs, each scored by a person.
Source. This site includes information from the O*NET 30.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications. (O*NET, CC BY 4.0.) Task ratings: Eloundou, Manning, Mishkin and Rock (2023), “GPTs are GPTs: An Early Look at the Labor Market Impact Potential of Large Language Models”, data used under the MIT licence (licence texts). Our change: we averaged the ratings over this occupation’s tasks and calibrated them to our 0–100 scale. It is not a prediction about any one person and not career advice. Disagree? Write to hello@yourstopwashit.com. How we estimate