Will AI replace Hotel, Motel, and Resort Desk Clerks?
Estimated risk score: 71 out of 100
High replacement risk
Estimate from published task research, not reviewed by a person · how we estimate
Within about 19 points for 4 in 5 of the jobs we checked (52 to 90).
For the occupation as a whole, from ratings of its 20 O*NET tasks published in 2023 and calibrated to our hand scores. A specialty inside it can sit higher or lower.
O*NET-SOC 43-4081.00 · Office and Administrative Support
Tasks rated in 2023 as ones AI could do or speed up
Tasks a GPT-4-class model could do, or do in half the time or less: 14 of its 20 rated tasks; the first 6 are shown. In O*NET’s words.
- Date-stamp, sort, and rack incoming mail and messages.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Record guest comments or complaints, referring customers to managers as necessary.
- Transmit and receive messages, using telephones or telephone switchboards.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
Tasks rated in 2023 as not sped up by AI
Tasks such a model was rated as not speeding up or taking over: 4 of its 20 rated tasks. In O*NET’s words.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Deposit guests' valuables in hotel safes or safe-deposit boxes.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Issue room keys and escort instructions to bellhops.
What the job is
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Also called: Night Auditor, Guest Services Agent (GSA), GSA, Hall Clerk, Room Clerk, Hotel Clerk, Motel Clerk, Hotel Associate.
Closest jobs we score by hand
In the same field (Office and Administrative Support). Different jobs, each scored by a person.
Source. This site includes information from the O*NET 30.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications. (O*NET, CC BY 4.0.) Task ratings: Eloundou, Manning, Mishkin and Rock (2023), “GPTs are GPTs: An Early Look at the Labor Market Impact Potential of Large Language Models”, data used under the MIT licence (licence texts). Our change: we averaged the ratings over this occupation’s tasks and calibrated them to our 0–100 scale. It is not a prediction about any one person and not career advice. Disagree? Write to hello@yourstopwashit.com. How we estimate