Will AI replace Insurance Claims and Policy Processing Clerks?
Estimated risk score: 92 out of 100
Very high replacement risk
Estimate from published task research, not reviewed by a person · how we estimate
Within about 19 points for 4 in 5 of the jobs we checked (73 to 100).
For the occupation as a whole, from ratings of its 27 O*NET tasks published in 2023 and calibrated to our hand scores. A specialty inside it can sit higher or lower.
O*NET-SOC 43-9041.00 · Office and Administrative Support
Tasks rated in 2023 as ones AI could do or speed up
Tasks a GPT-4-class model could do, or do in half the time or less: 27 of its 27 rated tasks; the first 6 are shown. In O*NET’s words.
- Obtain computer printout of policy cancellations, or retrieve cancellation cards from file.
- Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
- Correspond with insured or agent to obtain information or to inform them of account status or changes.
- Notify insurance agent and accounting department of policy cancellation.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Post or attach information to claim file.
Tasks rated in 2023 as not sped up by AI
Tasks such a model was rated as not speeding up or taking over: 0 of its 27 rated tasks. In O*NET’s words.
None of its rated tasks.
What the job is
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Also called: Underwriting Assistant, Claims Technician (Claims Tech), Claims Representative (Claims Rep), OCR, Claims Rep, Claims Tech, Claims Taker, Claims Sorter.
Closest jobs we score by hand
In the same field (Office and Administrative Support). Different jobs, each scored by a person.
Source. This site includes information from the O*NET 30.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications. (O*NET, CC BY 4.0.) Task ratings: Eloundou, Manning, Mishkin and Rock (2023), “GPTs are GPTs: An Early Look at the Labor Market Impact Potential of Large Language Models”, data used under the MIT licence (licence texts). Our change: we averaged the ratings over this occupation’s tasks and calibrated them to our 0–100 scale. It is not a prediction about any one person and not career advice. Disagree? Write to hello@yourstopwashit.com. How we estimate