Will AI replace Receptionists and Information Clerks?
Estimated risk score: 77 out of 100
High replacement risk
Estimate from published task research, not reviewed by a person · how we estimate
Within about 19 points for 4 in 5 of the jobs we checked (58 to 96).
For the occupation as a whole, from ratings of its 19 O*NET tasks published in 2023 and calibrated to our hand scores. A specialty inside it can sit higher or lower.
O*NET-SOC 43-4171.00 · Office and Administrative Support
Tasks rated in 2023 as ones AI could do or speed up
Tasks a GPT-4-class model could do, or do in half the time or less: 14 of its 19 rated tasks; the first 6 are shown. In O*NET’s words.
- Analyze data to determine answers to questions from customers or members of the public.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- File and maintain records.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Tasks rated in 2023 as not sped up by AI
Tasks such a model was rated as not speeding up or taking over: 3 of its 19 rated tasks; the first 2 are shown. In O*NET’s words.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
What the job is
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
Also called: Receptionist, Quoter, Info Assistant, People Greeter, Research Clerk, Space Scheduler, Telephone Clerk, In File Operator.
Closest jobs we score by hand
In the same field (Office and Administrative Support). Different jobs, each scored by a person.
Related jobs, estimated
Source. This site includes information from the O*NET 30.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications. (O*NET, CC BY 4.0.) Task ratings: Eloundou, Manning, Mishkin and Rock (2023), “GPTs are GPTs: An Early Look at the Labor Market Impact Potential of Large Language Models”, data used under the MIT licence (licence texts). Our change: we averaged the ratings over this occupation’s tasks and calibrated them to our 0–100 scale. It is not a prediction about any one person and not career advice. Disagree? Write to hello@yourstopwashit.com. How we estimate