Will AI replace Reservation and Transportation Ticket Agents and Travel Clerks?
Estimated risk score: 76 out of 100
High replacement risk
Estimate from published task research, not reviewed by a person · how we estimate
Within about 19 points for 4 in 5 of the jobs we checked (57 to 95).
Low confidence: the research disagrees with itself about this job (its tasks look automatable on paper but are rated as not sped up by AI).
For the occupation as a whole, from ratings of its 21 O*NET tasks published in 2023 and calibrated to our hand scores. A specialty inside it can sit higher or lower.
O*NET-SOC 43-4181.00 · Office and Administrative Support
Tasks rated in 2023 as ones AI could do or speed up
Tasks a GPT-4-class model could do, or do in half the time or less: 17 of its 21 rated tasks; the first 6 are shown. In O*NET’s words.
- Announce arrival and departure information, using public address systems.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
- Confer with customers to determine their service requirements and travel preferences.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Examine passenger documentation to determine destinations and to assign boarding passes.
Tasks rated in 2023 as not sped up by AI
Tasks such a model was rated as not speeding up or taking over: 4 of its 21 rated tasks. In O*NET’s words.
- Check baggage and cargo and direct passengers to designated locations for loading.
- Keep information facilities clean during operation.
- Provide boarding or disembarking assistance to passengers needing special assistance.
- Open or close information facilities.
What the job is
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
Also called: Ticket Agent, Reservation Agent, Gate Agent, Cabin Agent, Depot Agent, Flight Agent, Road Advisor, Travel Clerk.
Closest jobs we score by hand
In the same field (Office and Administrative Support). Different jobs, each scored by a person.
Source. This site includes information from the O*NET 30.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications. (O*NET, CC BY 4.0.) Task ratings: Eloundou, Manning, Mishkin and Rock (2023), “GPTs are GPTs: An Early Look at the Labor Market Impact Potential of Large Language Models”, data used under the MIT licence (licence texts). Our change: we averaged the ratings over this occupation’s tasks and calibrated them to our 0–100 scale. It is not a prediction about any one person and not career advice. Disagree? Write to hello@yourstopwashit.com. How we estimate