Will AI replace Concierges?
Estimated risk score: 67 out of 100
High replacement risk
Estimate from published task research, not reviewed by a person · how we estimate
Within about 19 points for 4 in 5 of the jobs we checked (48 to 86).
For the occupation as a whole, from ratings of its 16 O*NET tasks published in 2023 and calibrated to our hand scores. A specialty inside it can sit higher or lower.
O*NET-SOC 39-6012.00 · Personal Care and Service
Tasks rated in 2023 as ones AI could do or speed up
Tasks a GPT-4-class model could do, or do in half the time or less: 8 of its 16 rated tasks; the first 6 are shown. In O*NET’s words.
- Arrange for interpreters or translators when patrons require such services.
- Perform office duties on a temporary basis when needed.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Make travel arrangements for sightseeing or other tours.
- Order flowers for guests.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
Tasks rated in 2023 as not sped up by AI
Tasks such a model was rated as not speeding up or taking over: 4 of its 16 rated tasks. In O*NET’s words.
- Pick up and deliver items or run errands for guests.
- Receive, store, or deliver luggage or mail.
- Clean and tidy hotel lounge.
- Provide food and beverage services to guests.
What the job is
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Also called: Chef Concierge, Hotel Concierge, Spa Concierge, Club Concierge, Event Concierge, Lobby Concierge, Night Concierge, Health Concierge.
Source. This site includes information from the O*NET 30.1 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA. USDOL/ETA has not approved, endorsed, or tested these modifications. (O*NET, CC BY 4.0.) Task ratings: Eloundou, Manning, Mishkin and Rock (2023), “GPTs are GPTs: An Early Look at the Labor Market Impact Potential of Large Language Models”, data used under the MIT licence (licence texts). Our change: we averaged the ratings over this occupation’s tasks and calibrated them to our 0–100 scale. It is not a prediction about any one person and not career advice. Disagree? Write to hello@yourstopwashit.com. How we estimate